Privacy notice

This notice explains, in plain language, what information this website collects, why, and what happens to it. “We” means Wholesale Human Hair, the business operating wholesalehumanhair.com.

What we collect

When you send a quote request

We collect the information you enter in the form:

• your name, email address, and country (required);
• the products you’re interested in and an estimated quantity (required);
• anything else you choose to add: business name, buyer type, phone or WhatsApp number, preferred contact method, lengths, textures, other specifications, target budget and currency, timeframe, and notes.

Along with your request we record:

• the date and time it was submitted, and a reference number;
• the first page you visited on this site in that browser session, the website that referred you (if any), and campaign tags in the link you followed (known as UTM parameters), if present. These are held in your browser’s session storage until you submit, and are cleared when you close the tab;
• a random one-time code that stops the same request being saved twice if you press submit again.

To prevent abuse

To limit automated or repeated submissions, we use your IP address to count requests over short periods. We don’t store your IP address with your request. For rate limiting we keep only a one-way, salted hash of it, together with a request count, and delete these counters after about two days.

Website analytics

We use Vercel Web Analytics to understand how many people visit which pages. It does not use cookies and reports aggregated visit data rather than identifying individual visitors. When a quote request is successfully submitted, we record an analytics event that includes only the product categories selected and the buyer type — never your name, contact details, or the text of your request.

What we don’t collect

There are no accounts, no payments, and no newsletter or marketing sign-up on this website. We don’t use advertising or tracking cookies.

How we use it

• to review your request and contact you about it using the method you chose;
• to prepare and follow up on a quote, and manage any business relationship that follows;
• to understand which pages and channels lead to inquiries, using the attribution data above;
• to protect the form from spam and abuse.

We don’t sell your information, and we don’t add you to marketing lists.

Who processes it

We use a small number of service providers to run this website:

• Vercel hosts the website, processes requests to it (including standard technical logs), and provides the analytics described above.
• Neon provides the database where quote requests are stored. The database is hosted in the United States (US East).
• Resend, an email delivery service, may be used to send a copy of each new request to our own inbox so we can respond promptly.

These providers process information on our behalf to deliver their services. Your information may be processed in the United States and other countries where they operate.

How long we keep it

We keep quote requests for as long as we need them to respond and to manage any resulting business relationship, and then delete them. Rate-limiting counters are deleted after about two days.

Your choices

You can ask us to tell you what information we hold about you, correct it, or delete it. Reply to any message we’ve sent you, or send a request through the quote form with “Privacy request” in the notes. Depending on where you live, you may have additional rights under local law.

You can also block or clear your browser’s storage; the form works without it, though we then won’t know which page you arrived from.

Changes

If we change how we handle information, we’ll update this page and the date at the top. Questions? See contact.