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FAQ

Questions about wholesale inquiries.

Straight answers about how requests work. Where something depends on the specific order — pricing, minimums, samples, delivery — it’s discussed and confirmed individually.

More detail on specifications and samples is in the buying guide.

Is submitting a quote request the same as placing an order?

No. A quote request tells us what you’re looking for. It doesn’t commit you to buy anything, and it doesn’t mean a product is reserved or available. Availability, pricing, and order terms are confirmed individually before anything is agreed.

Do you publish a catalog or price list?

Not at the moment. Pricing depends on the product, specification, quantity, and timing of each request, so quotes are prepared individually rather than published as a fixed list.

Which products can I ask about?

Buyers commonly inquire about bundles (wefts), wigs, closures, frontals, extensions, and human braiding hair, and you can describe anything else in your request. These are examples of what you can ask about — they are not a list of products we currently hold in stock.

Is there a minimum order quantity?

Minimums, where they apply, depend on the product and are discussed and confirmed individually. Include your estimated quantity in your request — or choose “Still deciding” — and it will be part of the conversation.

How will you contact me?

Using the contact details and preferred method you provide in your request — email, phone call, or WhatsApp. Please double-check your email address and number before submitting.

Where does the hair come from?

Origin, sourcing, and processing details are specific to each product and are discussed as part of your inquiry. If documentation about sourcing or processing matters to you, say so in your request so it can be addressed directly. We don’t make general origin claims on this website.

Can I get samples before ordering?

Whether samples can be provided, and on what terms, is confirmed individually. If you want samples before a larger order, mention it in your request.

How do shipping, delivery times, and import costs work?

Shipping method, delivery timing, and costs depend on the order and destination, and are confirmed as part of any quote. Duties, taxes, and import requirements depend on your country’s rules; it’s worth checking these with your local customs authority or a customs broker.

How does payment work?

Payment terms are confirmed individually as part of an agreed quote. This website does not take payments, and you will never be asked to pay through the quote form.

What do grades like “10A” or labels like “virgin” and “Remy” mean?

There’s no single industry-wide standard or regulator behind these labels, and suppliers use them differently. Treat them as a starting point for questions rather than a guarantee, and ask any supplier to define exactly what the label means for the specific product. Our buying guide covers this in more detail.

Can I ask about small or trial quantities?

Yes, you can submit any quantity. The inquiry process is designed around wholesale and trade buying, and whether a given quantity can be quoted is confirmed when we review your request.

What happens to the information I submit?

It’s stored securely so we can review and respond to your inquiry. It isn’t used for a newsletter or sold. The privacy notice explains exactly what is collected and why.

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Tell us what you’re looking for.

Share your product requirements, quantities, and timeline. Availability, pricing, and order terms are confirmed individually — submitting a request doesn’t commit you to anything.

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